How to Fix Windows 10 Black Screen with Cursor


Windows 10 is a popular operating system all over the world. However, it also has some issues, such as, Windows 10 won’t shut down, Windows 10 backup is not working, Windows 10 System Restore stuck, etc. Today, we are talking about another issue – Windows 10 black screen with cursor.

Sometimes, we can boot the computer normally and then see Windows 10 login screen, however, we could also meet the “Windows 10 black screen with cursor” issue.

This post provides some feasible and useful methods to fix the issue and also informs us about the reasons that trigger the problem. Besides, MiniTool ShadowMaker can help us back up the system after fixing the issue.

The reasons for the “Windows black screen with cursor” issue are as follows.

  • Battery residue.
  • Windows update.
  • Corrupted Windows or system files.
  • Corrupted incompatible or outdated display drivers.

Now, let’s try the following solutions to fix the issue. Since we cannot log into the system once the “Windows black screen with cursor” issue occurs, we should try these fixes in Safe Mode or WinRE.

Solution 2 to 5 should be used in Safe Mode.

Solution 1: Remove Battery & Long-Press the Power Button (Laptops Only)

If we are a laptop user, it’s recommended to fix the “Windows 10 black screen with cursor” issue by removing the battery. Follow the steps below:

Step 1: First, we should shut down the laptop and remove the battery.

Step 2: After that, please press and hold the power button for 60 seconds.

Step 3: At last, we just need to put the battery back in and restart our laptop.

If we are a desktop PC user, the following methods are suitable for us.

Solution 2: Log in Using a Different User Account

The issue can also be caused by the corrupted Windows user profile. We can log in using a different user account. The steps are as follows:

Step 1: Log in with the working user account.

Step 2: Go to the following folder:


Step 3: Copy the Caches folder. Log in with the corrupted user account.

Step 4: Go to this folder:


Step 5: Replace the Caches folder with the folder from the working user file. 

Solution 3: Update the Graphics Card Drivers

The outdated, corrupt, or incorrect video card driver maybe be the culprit. Thus, we can also update the drivers to get rid of the issue.

Step 1: Type Device Manager in the Search box to open it.

Step 2: Then, expand Display adapters and right-click the graphics card to select Update driver.

Step 3: Now, select Search automatically for updated driver software.

If the issue still exists, we should exit and restart the PC. If not, then continue.

Step 4: Right-click the graphics card again to select Update Driver. Then, choose Browse my computer for driver software.

Step 5: Now select Let me pick from a list of available drivers on my computer and click Next.

Step 6: At last, select the latest driver and click Next.

After restarting the PC, we can check if the “Windows black screen with cursor” issue has gone. If not, try the next one.

Solution 4: Disable Fast Startup

The fourth method is to disable the Fast Startup. Here are the details.

Step 1: Type control panel in the Search box to open it. Then, click the power options section.

Step 2: Then, click Choose what the power buttons do > Change settings that are currently unavailable.

Step 3: At last, make sure the Turn on fast startup(recommended) option is unchecked and click Save changes.

Solution 5: Perform a Clean Boot

It’s proved that perform a clean boot is also helpful. After doing that, software conflicts can be avoided. To do that, we need to do:

Step 1: Open the Run box and type msconfig in it, then, press Enter.

Step 2: Then go to the Services tab. Check the Hide All Microsoft Services box.

Step 3: Now, click Disable allApply > Startup > Open Task Manager.

Step 4: In the Task Manager tab, select the first enabled application to click Disable. Then, disable all enabled applications one by one. After that, close Task Manager and click OK.

If the “Windows 10 black screen with cursor” error doesn’t occur in a clean boot state after we restart the PC, then it indicates that one of the programs was causing the terrible error.

If the “Windows 10 black screen with cursor” issue still appears, we can try the fixes below in WinRE.

Solution 6: Perform System Image Recovery

We can perform System Image Recovery in WinRE if we had backed up our system. The steps are as follows:

Step 1: The Windows installation CD/DVD or USB bootable drive should be inserted into the PC. Then, start the PC.

Step 2: Now, enter the BIOS. We should boot the PC from the device after choosing the DVD or USB flash drive as the first boot device.

Step 3: Click Repair your computer to enter WinRE.

Step 4: Then, click Troubleshoot Advanced options > System Image Recovery.

Step 5: Now, choose the latest system image and then click Next.

Step 6: Follow the instructions on the screen to perform system image recovery.

Step 7: Finally, clickthe Yes button.

Solution 7: Run Automatic Repair

The issue can also be fixed by running Automatic Repair.

Step 1: Follow step 1 to step 3 in the last method to enter WinRE.

Step 2: Then, click Troubleshoot >Advanced options.

Step 3: In the Advanced options screen, choose Startup Repair.

Now, we can restart our PC to check whether the “Windows 10 black screen with cursor” error has gone. If not, try the last fix.

Solution 8: Reset the PC

Finally, if the previous methods are not working, we can only reset the PC to fix the “Windows 10 black screen with cursor after login” issue.

Step 1: First of all, we should enter the WinRE.

Step 2: Then, click Choose an option Troubleshoot and click Reset this PC.

Step 3: Here, it’s recommended to choose Keep my files.

Step 4: Then, we just need to follow the on-scereen instructions to finish the resetting process.

Back up Our System After Fixing the Issue

What to do after fixing the “Windows 10 black screen with cursor after login” issue? We had better back up our system to restore our system when it crashes. MiniTool ShadowMaker, free backup software for Windows 10/8/7, provides us with a data protection & disaster recovery solution.

MiniTool ShadowMaker 3.5


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